Shipping Policy

How can I expedite my shipment?

  • You can contact our support team at service@aroma-factory.com and provide us with your address. They will tell you if we can get it shipped the same day. We cannot guarantee we can make this happen, but we will always do our best for our tribe!

Where do you ship?

  • At Aroma Factory, we currently support free shipment to following countries/areas:

North America
  • Canada
  • United State

Europe
  • Austria
  • Belgium
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany
  • Italy
  • Netherland
  • Norway
  • Poland
  • Portugal
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom

Asia Pacific
  • Australia
  • China
  • Hong Kong China
  • Israel
  • Japan
  • Malaysia
  • New Zealand
  • Singapore
  • South Korea
  • United Arab Emirates

 

How long does it take to receive my order?

  • Typically, we will arrange shipping with a mix of services between FedEx, DHL, and UPS within 1-2 business days after receiving your order.
  • Shipments should arrive in 8 - 14 business days after shipping.
  • Please kindly note that, during the busy holiday seasons (Thanksgiving, Black Friday, Christmas, etc.) shipping times may be longer due to the high volume of shipments during this season.

How Can I track my order?

  • Generally, your tracking number will be sent to your email within 24 hours after your products being delivered.
  • If you have any questions related your delivery, please kindly contact us at service@aroma-factory.com